Simply Maid customer support

Customer
help center

Find answers about bookings, payments, rescheduling, and everything you need as a Simply Maid customer.

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Bookings

10 articles

Payments

4 articles

Quality

4 articles

Safety

2 articles

Policies

2 articles

Getting Started

1 article

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Get in touch

Phone

1300 009 363

hello@simplymaid.com.au

Service areas

Sydney, Melbourne, Brisbane, Adelaide, Canberra, Gold Coast & Perth

Hours

Mon – Fri9am – 5pm AEST

Sat – Sun10am – 2pm AEST

Customerhelp center

Popular Questions

Are your cleaners background-checked?

How do I book a cleaning service?

How much does a cleaning service cost?

Are there any hidden fees?

Are your cleaners insured?

What areas of my home will be cleaned?

How far in advance should I book?

When do I pay for the service?

Can I schedule recurring cleanings?

Do I need to be home during the cleaning?

Do I need to provide any cleaning supplies?

What if I need to reschedule or cancel?

Browse by Topic

Bookings

How do I book a cleaning service?

How far in advance should I book?

Can I schedule recurring cleanings?

Do I need to be home during the cleaning?

Do I need to provide any cleaning supplies?

What if I need to reschedule or cancel?

Can I request the same cleaner for future appointments?

Do you clean homes with pets?

Can I add special instructions for my cleaner?

Do you service apartments and condos?

Payments

How much does a cleaning service cost?

Are there any hidden fees?

When do I pay for the service?

Do I need to tip my cleaner?

Quality

What areas of my home will be cleaned?

What cleaning products do you use?

How do I provide feedback?

Can you clean specific items like ovens or windows?